Services

What I offer

I help charities, small businesses and entrepreneurs create products and services that truly delight customers. With expertise in Product & Delivery Management, I bring a wealth of knowledge gained from working with technology-driven corporate companies.

My flexible approach caters to all types of organizations—from startups launching their first product or service to established businesses seeking extra support or coaching for their teams.

How I deliver

I believe in building strong, collaborative relationships. My focus is on creating personalized, intimate connections with clients, allowing them to lead the way in determining the best approach for their organization. Every business is unique, and I tailor my methods to fit your specific needs.

Through clear communication, customer research, and strategy development, I guide you toward achieving your goals. Together, we define what success looks like, implementing processes and feedback loops that allow us to continually analyse and refine our approach for sustained success.

Delivery & Product Management

I lead teams through the entire product or service lifecycle—from concept to launch. Whether your organisation needs an extra pair of hands or expertise to fill a skills gap, I work alongside your team to drive results and ensure successful delivery.

Digital Transformation

I help businesses navigate structured change—whether thats optimising internal processes or managing organisational transformation. Through collaborative audits, we’ll assess your current state and define a roadmap for improvement.

Coaching & Mentoring

I provide guidance to Product teams and individual Product Managers, offering structure, tools, and a sounding board to help solve complex problems. Whether you’re new to building Products and services, I’ll help you build the confidence and skills needed to excel.

Workshop Facilitation

As a facilitator, I support teams in adopting new techniques and improving their outputs. Some of the workshops I offer include:

  • User Mapping Techniques – For optimising service design and understanding your customer’s journey.

  • Process Design – Investigating and resolving pain points in your organisation’s workflows.

  • Retrospectives – Supporting teams to reflect on completed work and identify areas for improvement.